Page Comparison

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Clicking on service pool name in the pool list opens a view with pool details.

1. 

   Service pool name

2. Phone number(s) which have been configured for the pool

3. Status information. Same information as on main view. See above.

4. Users of service pool

   1. Free - User is free to take calls, green is yes, and red is no

   2. User name

   3. Ongoing call - indicated with a red phone icon

   4. Active - user’s active status in service pool:
      Active: checkbox selected
      Not active: checkbox not selected
      Group manager or Supervisor can activate and deactivate other users
      - see more about user licenses:Group manager and Supervisor licenses

   5. Skill level - Optional feature to adjust the number of service call users receive. Higher skill level allocates more calls to a user while lower skill level allocates less.

   6. Accepting service calls - blue is yes, red is no

   7. Availability of the user

5. Save button accepts any changes done above

6. Users button opens the view for adding and removing users

7. Settings button opens the view for managing audio prompts, schedules, exceptions etc.

User management

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User-management User-management

Supervisor license is required to add or remove users
- see more about user licenses:Group manager and Supervisor licenses

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1. Select the users to remove from the right column (Serving users)

2. Click Save at bottom

Settings

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Settings Settings

This area is accessed by opening a single service pool and then selecting Settings button at bottom of the page. Each service pool has their own settings. Schedules, exceptions and announcements can be set here.

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