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This document is intended for customers, who have purchased a mobile or fixed - line subscription in Finland. The document describes the terms and conditions for the available packages and telecommunication traffic.
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The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third parties and/or sim boxes. In the case of suspicion of unfair use or abuse, Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 150 (DNA) or 100 Mbs available in 4G home network. The package includes 1 Gigabyte Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on 1 Gigabyte new package.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
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The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third parties and/or sim boxes. In the case of suspicion of unfair use or abuse, Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 150 (DNA) or 100 Mbs available in 4G home network. The package includes 2 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected options option either a new package (2 GB) or 1 Gigabyte incremental packages.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
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The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third parties and/or sim boxes. In the case of suspicion of unfair use or abuse, Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 150 (DNA) or 100 Mbs available in 4G home network. The package includes 5 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (5 GB) or 1 Gigabyte incremental packages.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
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The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third parties and/or sim boxes. In the case of suspicion of unfair use or abuse, Benemen may suspend the mobile subscription and charge additional costs.
The Product has enhanced data speed up to 150 (DNA) or 100 Mbs available in 4G home network. The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (10 GB) or 1 Gigabyte incremental packages.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
International, Premium, and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
Speed based products
Mobile
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50 (DNA)
Package includes a Benemen SIM card. Mobile Pro Plus includes unlimited1 unlimited1 mobile traffic in Finland and the EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network costscost. Calls to voicemail are free-of-charge and valid while roaming in the EU. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as an outgoing call if not included in to the package.
A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.
The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse , Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 50 Mbs available in 4G home network. The package includes Unlimited data which is valid only for national [2] and EU data usage and not when the user is roaming in the rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs cost are based on domestic pricing, with data consumption , this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
International, Premium , and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
Mobile
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Pro Plus package (DNA/Telia/Elisa)
Package includes a Benemen SIM card. Mobile Pro Plus includes unlimited1 unlimited1 mobile traffic in Finland and the EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network costscost. Calls to voicemail are free-of-charge and valid while roaming in the EU. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as an outgoing call if not included in to the package.
A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.
The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse , Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 300 150 (DNA) or 100 Mbs available in the 4G home network. The package includes Unlimited data which is valid only for national [3] and EU data usage and not when the user is roaming in the rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs cost are based on domestic pricing, with data consumption , this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
International, Premium , and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
Mobile Data Package Specific Terms and Conditions
Mobile DataSIM
Mobile DataSIM is needed when a data-only service is been used. Data packages are activated into DataSIM subscription or into Mobile Flex package. Invoiced service costs are DataSIM, chosen data package, and possible package exceeding consumption.
IoT Data
Data speed is reduced to 128 Kbit/s in this package. The package includes 200 Megabytes (MB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on 1 Gigabyte new package.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 1 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 1 GB
The package includes 1 Gigabyte (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on 1 Gigabyte new package.
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Mobile 300 package (DNA)
Package includes a Benemen SIM card. Mobile Pro Plus includes unlimited1 mobile traffic in Finland and EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included in to the package.
A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.
The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 300 Mbs available in 4G home network. The package includes Unlimited data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs cost are based on domestic pricing, with data consumption , this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EUEU.
International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
Mobile
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The package includes 2 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (2 GB) or 1 Gigabyte incremental packages.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 5 GB
The package includes 5 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (5 GB) or 1 Gigabyte incremental packages.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 10 GB
The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (10 GB) or 1 Gigabyte incremental packages.
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600 package (DNA)
Package includes a Benemen SIM card. Mobile Pro Plus includes unlimited1 mobile traffic in Finland and EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included in to the package.
A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.
The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 600 Mbs available in 5G home network. The package includes Unlimited data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data and calls are charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs cost are based on domestic pricing, with data consumption , this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EUEU.
International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
Mobile
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The package includes unlimited data which is valid only for national2 and EU data usage and not when the user is roaming in the rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Fixed-line packages Specific Terms and Conditions
Fixed Flex
This is a package to enable PSTN calls from IP phone, BeneDesk for Windows, Teams phone or Web phone.
Fixed Flex does not include pre-packaged traffic in Finland but allows user to pay-as-you-go per minute. Traffic is invoiced based on minutes used and the charge for minutes is stated in the contract. Calls between customer IP-terminals and voicemail are free-of-charge. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call.
Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
This package is also used when a company has a number that serves the Enterprise functions (i.e. non user-specific). Enterprise functions are typically the main number for the Switchboard, or Sales and Support call service channels. All calls forwarded from service channels number (queue) towards customers Benemen mobile users are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call.
Fixed Unlimited
This is a package to enable PSTN calls from IP phone, BeneDesk for Windows, Teams phone, or Web phone.
Fixed Unlimited includes unlimited1 calls to national destinations from a VoIP device for regular business use. Any excess out-of-bundle traffic is invoiced according to the units used with network costs. Calls between customer VoIP devices and towards voicemail are free-of-charge. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call if not included in the package.
Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
The package is for regular business use only. Use for other commercial purposes is prohibited e.g. offering call options to third parties and/or Call Center type usage. In the case of suspicious or unfair use or abuse, Benemen may suspend the subscription and charge additional costs.
Fixed Unlimited with Mobile
If both Mobile and Fixed Unlimited are needed, then Mobile unlimited package pricing includes Fixed Unlimited product.
Queue Call package
This is a package to enable PSTN calls from company Queue. Queue call package includes unlimited1 call allocations and transfers to company internal mobile and VoIP destinations from the queue. Call allocations and transfers to other directions are considered as normal call traffic and invoiced as outgoing calls. Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
The package is for regular business use only. Use for other commercial purposes is prohibited e.g. offering call options to third parties. In the case of suspicious or unfair use or abuse, Benemen may suspend the subscription and charge additional costs.
Other packages
Internal call Package
Internal call package includes a user’s all company unlimited1 internal calls from fixed (IP Phone) and mobile terminals with a monthly fee. Numbers that are called must be Benemen subscriptions and allocated into the same company in the agreement. This package includes both domestic and international internal calls and a customer does not have to pay network fees nor international call termination costs when dialing internally.
Service is activated to all company users. Service can be activated for all calling products from chapters 4 and 6.
EU+ call package (Coming 3Q20)
EU+ call package includes calls from the home network with fixed (IP) or mobile terminals towards all EU+ countries with a monthly fee. This package takes away network costs and call termination fees from calls dialed towards EU+ countries. EU+ countries are listed in Benemen international call rates document and countries may change due to variation in international call termination charges and regulation. Service is activated per user and the company can be select which users will have this service, it is not mandatory to activate this to all users. Service can be activated for all calling products from chapters 4 and 6.
The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties or use in call center type of purposes. In the case of suspicion of unfair use or abuse, Benemen may suspend the mobile subscription and charge additional costs.
This package is not available if the subscription display number is outside of the listed countries:
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1000 package (DNA)
Package includes a Benemen SIM card. Mobile Pro Plus includes unlimited1 mobile traffic in Finland and EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included in to the package.
A separate package is required in order to enable PSTN calls from Teams/Skype-for-Business/IP-phone.
The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third-parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Benemen may suspend the mobile subscription and charge additional costs.
Product has enhanced data speed up to 1000 Mbs available in 5G home network. The package includes Unlimited data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.
International, Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
Mobile Data Package Specific Terms and Conditions
Mobile DataSIM
Mobile DataSIM is needed when a data-only service is been used. Data packages are activated into DataSIM subscription or into Mobile Flex package. Invoiced service costs are DataSIM, chosen data package, and possible package exceeding consumption.
IoT Data
Data speed is reduced to 128 Kbit/s in this package. The package includes 200 Megabytes (MB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on 1 Gigabyte new package.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 1 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 1 GB
Data speed is 150 or 100 Mbs in this package. The package includes 1 Gigabyte (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on 1 Gigabyte new package.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 2 GB
Data speed is 150 or 100 Mbs in this package. The package includes 2 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (2 GB) or 1 Gigabyte incremental packages.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 5 GB
Data speed is 150 or 100 Mbs in this package. The package includes 5 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (5 GB) or 1 Gigabyte incremental packages.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 10 GB
Data speed is 150 or 100 Mbs in this package. The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in the rest of the world. Excess Data is invoiced based on the selected option either a new package (10 GB) or 1 Gigabyte incremental packages.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area costs are based on domestic pricing, with data consumption, this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 50M (DNA)
Data speed is 50 Mbs in this package. The package includes unlimited data which is valid only for national2 and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data is charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.
Mobile Data unlimited
Data speed is 150 or 100 Mbs in this package. The package includes unlimited data which is valid only for national2 and EU data usage and not when the user is roaming in the rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data is charged as per actual usage and based on the latest Roaming price sheet. In the EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by the EU.
Mobile Data 300 (DNA)
Data speed is 300 Mbs in this package. The package includes unlimited data which is valid only for national2 and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data is charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.
Mobile Data 600 (DNA)
Data speed is 600 Mbs in this package. The package includes unlimited data which is valid only for national2 and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data is charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.
Mobile Data 1000 (DNA)
Data speed is 1000 Mbs in this package. The package includes unlimited data which is valid only for national2 and EU data usage and not when the user is roaming in rest of the world. Product is not allowed to use in routers for branch office data connectivity or similar purposes.
Roaming data is charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 15 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.
Fixed-line packages Specific Terms and Conditions
Fixed Flex
This is a package to enable PSTN calls from IP phone, BeneDesk for Windows, Teams phone or Web phone.
Fixed Flex does not include pre-packaged traffic in Finland but allows user to pay-as-you-go per minute. Traffic is invoiced based on minutes used and the charge for minutes is stated in the contract. Calls between customer IP-terminals and voicemail are free-of-charge. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call.
Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
This package is also used when a company has a number that serves the Enterprise functions (i.e. non user-specific). Enterprise functions are typically the main number for the Switchboard, or Sales and Support call service channels. All calls forwarded from service channels number (queue) towards customers Benemen mobile users are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call.
Fixed Unlimited
This is a package to enable PSTN calls from IP phone, BeneDesk for Windows, Teams phone, or Web phone.
Fixed Unlimited includes unlimited1 calls to national destinations from a VoIP device for regular business use. Any excess out-of-bundle traffic is invoiced according to the units used with network costs. Calls between customer VoIP devices and towards voicemail are free-of-charge. Call transfers to customers other Benemen subscriptions are free-of-charge. Call transfers to other directions are considered as normal call traffic and invoiced as an outgoing call if not included in the package.
Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
The package is for regular business use only. Use for other commercial purposes is prohibited e.g. offering call options to third parties and/or Call Center type usage. In the case of suspicious or unfair use or abuse, Benemen may suspend the subscription and charge additional costs.
Fixed Unlimited with Mobile
If both Mobile and Fixed Unlimited are needed, then Mobile unlimited package pricing includes Fixed Unlimited product.
Queue Call package
This is a package to enable PSTN calls from company Queue. Queue call package includes unlimited1 call allocations and transfers to company internal mobile and VoIP destinations from the queue. Call allocations and transfers to other directions are considered as normal call traffic and invoiced as outgoing calls. Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.
The package is for regular business use only. Use for other commercial purposes is prohibited e.g. offering call options to third parties. In the case of suspicious or unfair use or abuse, Benemen may suspend the subscription and charge additional costs.
Other packages
Internal call Package
Internal call package includes a user’s all company unlimited1 internal calls from fixed (IP Phone) and mobile terminals with a monthly fee. Numbers that are called must be Benemen subscriptions and allocated into the same company in the agreement. This package includes both domestic and international internal calls and a customer does not have to pay network fees nor international call termination costs when dialing internally.
Service is activated to all company users. Service can be activated for all calling products from chapters 4 and 6.
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[1] Unlimited fair use policy is defined as max. 3000 units (call minute/SMS/MMS). Any excess out-of-bundle traffic is invoiced according to the units used with network costs.
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